Privacy Policy
1. Introduction
This Privacy Policy explains how Loadism Logistics Limited (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you:
- Visit our website
- Contact us by phone, email, or via online forms
- Use our logistics, transport, courier, or delivery services
- Request a quotation or create an account
- Interact with us in any other way
We are committed to safeguarding your information and fully complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Who We Are
North West Logistics and Transport Limited
Company number: 16985054
Registered office: 35 Springfield Road, Droylsden, Manchester, England, M43 7RD
Email: info@loadism.co.uk
We act as the “data controller” for all personal data collected.
3. Personal Data We Collect
We may collect and process the following information:
a. Information you provide directly
- Name
- Company name
- Address details
- Email address
- Telephone number
- Collection and delivery instructions
- Payment details
- Account login details (if applicable)
- Any additional information provided through communication with us
b. Information collected automatically
When using our website, we may collect:
- IP address
- Browser type and device details
- Pages visited on our site
- Date, time, and duration of visits
- Cookies and tracking data
c. Information from third parties
We may receive information from:
- Payment processors
- Credit reference agencies
- Public databases
- Business directories
4. How We Use Your Personal Data
Your data may be used to:
- Provide transport, logistics, and delivery services
- Manage bookings and service confirmations
- Respond to enquiries and customer service requests
- Process payments and produce invoices
- Communicate changes, updates, or essential information
- Improve our website performance and security
- Meet legal or regulatory requirements
- Detect and prevent fraud or misuse of services
We only use your data where there is a lawful basis, such as:
- Contractual necessity
- Your consent
- Compliance with legal obligations
- Legitimate business interests
5. Sharing Your Information
We may share your personal data with carefully selected third parties, including:
- Payment service providers
- Subcontractors, drivers, or delivery partners
- IT and website hosting providers
- Legal, financial, or compliance advisers
- Law enforcement where required by law
We do not sell your personal information to third parties.
6. Data Security
We take appropriate technical and organisational measures to protect your data, such as:
- Encrypted communication (HTTPS/SSL)
- Secure servers and controlled system access
- Cybersecurity monitoring
- Staff confidentiality protocols
Although we aim to protect your personal information, no method of online transmission is entirely secure.
7. Data Retention
We will only retain your data as long as necessary to:
- Provide services
- Comply with legal, tax, and accounting obligations
- Resolve disputes or manage contracts
Typically, service-related records are retained for six years in line with HMRC requirements.
8. Your Data Protection Rights
Under UK GDPR, you have the right to:
- Request access to your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Restrict the processing of your data
- Object to certain processing
- Request data portability
- Withdraw consent at any time where consent was the lawful basis
To exercise any of these rights, contact us at: info@logisticsnorthwest.co.uk
We may ask for proof of identity to ensure your data is not disclosed to anyone else.
9. Cookies
Our website may use cookies to improve user experience, analyse performance, and provide essential website functions.
You may disable cookies in your browser settings.
(A separate Cookie Policy can be provided if required.)
10. Marketing Communications
We may send marketing communications only where:
- You have provided explicit consent, or
- You are an existing customer and the communication is relevant to similar services
You may opt out at any time by contacting us or using the unsubscribe link in any email.
11. International Data Transfers
If your data is transferred outside the UK (for example, for cloud hosting services), we ensure appropriate safeguards are in place, such as:
- Approved adequacy regulations
- Standard Contractual Clauses
- Appropriate data protection frameworks
12. Children’s Privacy
Our services and website are not intended for individuals under 16 years of age, and we do not knowingly collect data from minors.
13. Changes to This Privacy Policy
We may occasionally update this Privacy Policy to reflect changes in our practices or in legislation. Any updates will be posted on this page with a revised date.
14. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how we handle your personal data, please contact:
LOADISM LOGISTICS LIMITED
Email: info@loadism.co.uk
Registered office: 35 Springfield Road, Droylsden, Manchester, England, M43 7RD