Terms and Conditions

This website is operated by Loadism Logistics Limited (“we”, “our”, “us”). By accessing or using this website, you accept these Terms & Conditions and agree to follow them.

1. Additional Policies

Other policies may apply, including:

Our Privacy Policy
Our Service Terms for booking transport, delivery, or logistics services

2. Acceptable Use

You must not use this website to:

Copy or extract content for commercial use
Upload offensive, unlawful, or harmful material
Distribute malware, viruses, or malicious code
Attempt to gain unauthorised access to systems
Defame, harass, or abuse others
Damage our reputation or interfere with website operations

3. Accuracy of Information

We aim to provide accurate information, but content may include technical errors, pricing updates, delays, or third-party information. You should verify key details before relying on them.

4. External Links

Our website may link to third-party websites. We have no control over these and accept no responsibility for their content, accuracy, or security.

5. Security & Viruses

We take reasonable precautions but cannot guarantee the website is free from harmful programs. You are responsible for your own antivirus protection.

6. Intellectual Property

All images, text, branding, and content belong to North West Logistics and Transport Limited or our licensors. You may not republish, copy, or distribute any material without written consent.

7. Changes to Website Terms

We may update these terms at any time. Continued use of the website indicates acceptance of any changes.

SECTION 2: SERVICE TERMS (TRANSPORT, COURIER & LOGISTICS)

These terms apply to all bookings for transport, courier, delivery, storage, or logistics services provided by North West Logistics and Transport Limited.

1. Definitions

“Customer”, “you”, “your”– the person or business requesting services.
“Goods”– the items we transport, store, or handle for you.
“Services”– any transport, courier, logistics, storage, or related work carried out by us.

2. Bookings

2.1 Bookings are accepted subject to availability.
2.2 We reserve the right to decline bookings at our discretion.
2.3 We may require written confirmation or additional information before accepting a job.
2.4 The customer is responsible for ensuring all collection and delivery details are accurate.

3. Pricing & Payment

3.1 Prices may be provided verbally, by email, or in writing.
3.2 Our quotations are based on the information supplied by you; incorrect information may result in additional charges.
3.3 Payment terms must be agreed in advance. Unless otherwise agreed, payment is due immediately upon completion of the service.
3.4 We may charge additional fees for:
- Waiting time
- Failed collection/delivery attempts
- Extra labour
- Storage
- Additional mileage or re-routing
- Out-of-hours services
3.5 Late payments may incur interest and recovery costs under the Late Payment of Commercial Debts (Interest) Act 1998.

4. Cancellations & Amendments

4.1 Cancellations less than 24 hours before the scheduled collection time may incur charges.
4.2 Once a vehicle has been dispatched, the full fee becomes payable regardless of cancellation.
4.3 Changes to timings, locations, or load details may result in revised pricing.

5. Customer Responsibilities

You agree to:
- Provide accurate addresses, access instructions, and contact details
- Ensure goods are safely packaged for transport
- Confirm that goods are lawful and permitted for transport
- Ensure safe access for our drivers and vehicles
- Provide loading/unloading assistance if required
If access is restricted or the goods are not ready, waiting charges may apply.

6. Prohibited Goods

Unless agreed in writing, we do not carry:

Hazardous or dangerous goods
Firearms or weapons
Illegal items or contraband
Livestock or perishable food requiring controlled temperatures
Cash, high-value jewellery, or precious metals
Explosives or toxic substances

We may refuse goods at any time if they pose risk to staff, vehicles, or the public.

7. Delivery & Transit Conditions

7.1 Delivery times are estimates and may be affected by traffic, weather, breakdowns, or circumstances beyond our control.
7.2 We are not liable for delays caused by third parties or external factors.
7.3 Goods are delivered to the address provided, not necessarily to a named individual unless agreed.

8. Insurance & Liability

8.1 We may offer goods-in-transit insurance subject to policy limits.
8.2 We cannot accept liability for:

Poor or inadequate packaging
Missing or inaccurate instructions
Items prohibited under these terms
Pre-existing damage to goods
Indirect or consequential losses (lost profit, lost business, etc.)

8.3 Where liability is accepted, compensation will be limited to the level of cover agreed for that job.

9. Customer Indemnity

You agree to compensate us for losses, claims, or damages arising from:

Incorrect information provided
Unsafe premises or loading locations
Goods that breach our prohibited items list
Failure to comply with these Terms & Conditions

10. Vehicle Access

10.1 You must ensure access for our vehicles is safe and legal.
10.2 Charges apply if:

Vehicles cannot access the property
Parking is unavailable
Deliveries require additional labour unexpectedly

11. Loss, Damage & Claims

11.1 Any claim for loss or damage must be reported within 24 hours of delivery.
11.2 Claims submitted after this time may not be accepted.
11.3 Evidence such as photographs may be required.

12. Termination

We may suspend or cancel services if:

Payment terms are breached
Goods are unsafe or unlawful
Staff are threatened, abused, or placed at risk

13. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.
Any disputes will be handled exclusively by the courts of England and Wales.